Privacy Policy

1. Introduction

Welcome to ReplyKaro ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our website (replykaro.in) and our WhatsApp Business API automation services.

2. Data Collection via Meta Technologies

ReplyKaro utilizes Meta technologies, specifically Facebook Login for Business and the WhatsApp Business Platform (Cloud API), to provide our automation services. When you connect your WhatsApp Business Account to ReplyKaro via our Embedded Signup flow, we collect the following information provided by Meta:

• Profile Information: Your Facebook User ID, Name, and Email Address.
• WhatsApp Data: Your WhatsApp Business Account (WABA) ID, Phone Number ID, and Display Phone Number.
• Messaging Data: Webhook events containing incoming text messages, timestamps, and delivery statuses required to trigger your configured auto-replies.

3. How We Use Your Data

We use the data collected strictly for the following purposes:

• To authenticate you securely using Facebook Login.
• To register your phone number and configure webhooks on the WhatsApp Cloud API.
• To read incoming messages and automatically send replies based on the automation rules you define in our dashboard.
• To provide customer support and service updates.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data or your customers' data to third parties.

Data is only shared with third-party service providers (such as hosting platforms or database providers) strictly necessary to operate our service. All data transmitted between ReplyKaro and the Meta Graph API is securely encrypted.

5. Account Deletion

You have the right to access, modify, or delete your personal data. If you wish to revoke our access to your Meta account or delete your data entirely from our servers, please visit our Data Deletion Instructions page.

6. Consent and Your Rights under the DPDP Act, 2023

ReplyKaro processes personal data of our customers (Data Principals) and, on behalf of our customers (Data Fiduciaries), the phone numbers and messages of the people they contact on WhatsApp. For the latter, our customer decides the purpose and ReplyKaro acts as a Data Processor.

• Consent: Businesses using ReplyKaro must obtain and record consent before messaging a contact. We store a timestamped consent record (source, purposes and notice version) for every contact. Promotional messages are sent only to contacts who agreed to them.
• Withdraw consent: Reply STOP to any message at any time. It takes effect immediately and is logged.
• Access, correction and erasure: Submit a request on our Data Rights page. We respond within 30 days.
• Retention: Message content is automatically erased after 90 days. Account data is deleted when you delete your account.
• Grievances: Raise a grievance on the Data Rights page or email our Data Protection Officer below. If unresolved, you may complain to the Data Protection Board of India.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you need to contact our Data Protection Officer, please reach out to us at:

Email: aipgl200ok@gmail.com